Contact AussieLegal

How do I contact AussieLegal?

To contact AussieLegal, call our free helpline on 1300 728 200 during business hours, email enquiries@aussielegal.com.au, or send the enquiry form below — we reply within one business day. You can also visit us at Randwick or The Rocks in Sydney.

Send Us Your Enquiry

Tell us a little about your situation and how you’d like us to reply. We’ll come back to you within one business day.

Talk to Our Friendly Support Team

Whether you need assistance navigating our legal kits, understanding the paralegal process, or inquiring about our Lawyer-Advised options, our dedicated Customer Support team is ready. We aim to provide fast, reliable, and helpful responses to get you moving forward.

Phone Number

1300 728 200

Address

Suite 4, 45-47 Belmore Road Randwick NSW 2031

Email

enquiries@aussielegal.com.au

Enquiring on behalf of a law firm or conveyancing practice?

Tell us on the first call. Choose “Outsourced paralegal services” or “AML/CTF compliance” in the form above, or say so when you phone 1300 728 200, and your enquiry goes to the team that handles firm work rather than the consumer support queue. We reply within one business day.

When to contact AussieLegal before you order

Call us first if you’re unsure which tier fits, if your matter involves a blended family, a business or overseas assets, or if you simply want someone to talk it through. The helpline is free and there’s no obligation to buy. One phone call is usually all it takes to know your options — and exactly what they’ll cost.

Frequently Asked Questions

No — as a paralegal company we can’t provide formal legal advice. What we can do, free of charge, is explain our services, kits and processes and help you work out which option fits your situation. If your enquiry needs legal advice, we’ll guide you to a lawyer-advised Plus service with one of our partner firms.

How quickly will I get a reply?

We aim to respond to every online enquiry and email within one business day, and our phone helpline is answered live during business hours. If you’re an existing client, include your reference number in the subject line so the paralegal handling your matter can reply faster.

Do I need an appointment to visit an office?

Yes, please call ahead on 1300 728 200 to book a time at Randwick or The Rocks. Most matters are completed entirely by phone and email, so an office visit is never required — but if you’d rather sit down with someone, we’re happy to arrange it.

Which service should I ask about if I don’t know what I need?

Just describe your situation — a separation, a death in the family, a property purchase, a new business — and we’ll do the rest. Our team is trained to match life moments to the right document and the right tier, from a $25 DIY kit to full lawyer-advised support.

Is my information kept confidential when I enquire?

Yes. Legal matters are sensitive, and we treat every enquiry with strict confidentiality under our Privacy Policy and the Australian Privacy Principles. Your details are used only to respond to your enquiry and manage your matter — never sold, and never shared beyond the partner firm working on your documents.

Your journey to legal confidence starts here.

Fixed prices. Real paralegals. Lawyer-reviewed documents. Whatever legal moment you’re facing, we’ll help you handle it — simply and affordably.